Questions 12 to 15 are based on the passage you have just heard.

Directions: In this section, you will hear two passages. At the end of each passage, you will hear three or four questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.

    12.
  • A All services will be personalized.
  • B A lot of knowledge-intensive jobs will be replaced.
  • C Technology will revolutionize all sectors of industry.
  • D More information will be available.
    13.
  • A In the robotics industry.
  • B In the information service.
  • C In the personal care sector.
  • D In high-end manufacturing.
    14.
  • A They charge high prices.
  • B They need lots of training.
  • C They cater to the needs of young people.
  • D They focus on customers' specific needs.
    15.
  • A The rising demand in education and healthcare in the next 20 years.
  • B The disruption caused by technology in traditionally well-paid jobs.
  • C The tremendous changes new technology will bring to people's lives.
  • D The amazing amount of personal attention people would like to have.