Questions 19 to 21 are based on the passage you have just heard.

Directions:In this section, you will hear three passages. At the end of each passage, you will hear three or four questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
    19.
  • A He is a harsh person.
  • B He is mean to others.
  • C He is very demanding in his work.
  • D He usually works very late.
    20.
  • A He moved out and divorced.
  • B It was plagued by drugs and gang violence.
  • C He lived there for 20 years.
  • D His parents would move into his new house.
    21.
  • A He was only responsible for unloading food.
  • B He had to sign his name on every label.
  • C It was a hard and tedious job.
  • D He was required to work at Friday night.