听力音频
听力原文

Staff at a suburban supermarket in Melbourne say they feel unsafe at work after security guards were removed. This came after a series of physical attacks and verbal abuse by customers. (3)More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents, including a customer threatening to attack a supervisor with a knife. "A security worker had guarded the store each night from 7pm until 12a.m., but that had stopped suddenly on Monday,” employees said. One worker said an angry customer had thrown a chicken at his head after complaining about how long she had waited to be served. Another worker said the lack of protection at the store made her feel uncomfortable at work. (4)However, the spokesman of the supermarket said the store had taken strong action in response to incidents, "We have found very few instances of bad customer behavior at our store in the past year. In the rare cases we have seen bad behavior, we have taken strong action in response, including banning a customer from the store."

未听先知

预览两道题各选项,由选项中的 higher wages, better health care, supervisor, customers' needs 等词 推测,新闻内容可能与员工待遇以及顾客需求有关。第3题各选项均为不定式结构,且 appeal, demand、 call for 均表达诉求之意,可能考查员工或顾客的诉求;第4题各选项均表达采取某一措施,可能考查如何 满足员工或顾客的诉求。

详解详析

3) For what purpose, did the staff at the supermarket in Melbourne sign a letter?

C)。【精析】新闻开头提到,墨尔本郊区一家超市的员工表示保安撤离后他们缺乏安全感,此前该超 市员工遭到了顾客的肢体攻击和口头谩骂。在发生了一系列事件后,超市50多名员工联名写信,要求 雇用一名长期保安。因此答案为C)。


4) What did the spokesman of the supermarket say, regarding the employees' demand?

A)。【精析】新闻末尾提到,超市已经采取强有力的措施来应对这些冲突,在过去一年里,几乎没有发 现顾客的不良行为。而在为数不多的几次冲突中,超市也采取了措施,比如禁止一位顾客进入超市。因 此答案为A)。