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W: (12-1)Hello, Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table. Is that right?
M: (12-2) No,no. The table is fine. The problem is the chairs.
W: Oh, the chairs. So what exactly is the issue?
M: Well, put simply, these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.
W: Oh,I see. Im looking through my files now, and I see that the delivery was this moming. Is that correct?
M: Yes.
W: (13) Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
M: Sure. These have a flat back with a rounded top and are very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.
W: Right, of course. It says here you purchased the Arlington table and four Milano chairs. As you said, there must have been some confusion with the order. I'm teribly sorry. (14) We will send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9a.m. be okay, Mr. Brown?
M: Yes, that would be great. Thank you.
W: Good. Did everything else you ordered from us arrive okay?
M: Yes, I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa... Yes, we haven't noticed anything else wrong or missing. But if we do, we will certainly let you know.
W: Okay, great. (15) Once again, I'm sory for the confusion and trouble caused.
未听先知
预览四道题各选项,由第12题和第13题选项中反复出现的furmiture 和delivered、refund、send back等词可初步推测,对话内容与购买家具有关; 再结合各选项语义可进一步推测,第12题主要考查购买 家具遇到的问题,第13题主要考查如何处理这些家具,第14、15题考查解决问题的做法和态度。
详解详析
12). Why did the man call the woman?
C)【精析】 对话开头,女士说秘书告诉自己男士购买的桌子有问题。男士回答说有问题的不是桌 子,而是椅子。由此可知,男士打电话的原因是他收到的椅子有问题。因此答案为C)。
13). What did the woman ask the man to do?
B)【精析】 男士告知女士是椅子有问题后,女士请男士描述送到他公寓的椅子的情况。因此答案 为B)。
14). What did the woman promise to do for the man?
A)【精析】 对话中,女士意识到发错货后,告知男士会派一辆货车上门退换,并询问明天上午9点是否可以。由此可知,女士会纠正他们的错误,帮男士退换货物。因此答案为A)。
15). What did the woman do at the end of the conversation?
C)【精析】 对话末尾,女士再次因发错货向男士道歉。因此答案为C)。