Questions 22 to 25 are based on the passage you have just heard.

Directions:In this section, you will hear three passages. At the end of each passage, you will hear three or four questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
  • A It is likely to remain a means of business communication.
  • B It is likely to be a competitor of various messaging apps.
  • C It will gradually be replaced by social media.
  • D It will have to be governed by specific rules.
  • A Save the message in their file.
  • B Make a timely response.
  • C Examine the information carefully.
  • D See if any action needs to be taken.
  • A It is to be passed on.
  • B It is mostly junk.
  • C It requires no reply.
  • D It causes no concern.
  • A Make it as short as possible.
  • B Use simple and clear language.
  • C Adopt an informal style of writing.
  • D Avoid using capitals for emphasis.