2020年9月四级真题(第一套)

Questions 12 to 15 are based on the conversation you have just heard.

Directions:In this section, you will hear two long conversations. At the end of each conversation, you will hear four questions. Both the conversation and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C) and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
    12.
  • A He wanted to order some wooden furniture.
  • B He had to change the furmiture delivery time.
  • C He had a problem with the fumiture delivered.
  • D He wanted the furmiture store to give him a refund.
    13.
  • A Send the furniture back to the store.
  • B Describe the fumiture he received.
  • C Collect the fumiture he ordered.
  • D Buy another brand of fumiture.
    14.
  • A Correct their mistake.
  • B Improve their service.
  • C Apologize to his wife.
  • D Give the money back.
    15.
  • A She recommended a new style.
  • B She offered some gift to the man.
  • C She apologized to the man once more.
  • D She checked all the items with the man.